Overview
RETURNS & REFUNDS POLICY
At Nonimi, we stand behind the quality of our jewelry. However, due to the nature of our products, we have the following policy:
GENERAL POLICY
All sales are final. We do not accept returns or exchanges on jewelry items.
YOUR LEGAL RIGHTS
This policy does not affect your statutory rights. Under Texas and Federal law, you have certain rights including:
- Right to refund for defective products
- Right to refund if item is not as described
- Protection under consumer protection laws
DEFECTIVE ITEMS
If you receive a defective item:
- Contact us at hello@nonimi.shop within 14 days of receipt
- Provide photos of the defect
- We will review and, if confirmed defective, provide a replacement or refund
DAMAGED DURING SHIPPING
If your item arrives damaged:
- Document the damage with photos
- Contact us within 48 hours at hello@nonimi.shop
- We will file a claim and send a replacement
CONTACT US
For any questions about this policy:
Email: hello@nonimi.shop
Response time: 1-2 business days